Question 1

What is LiviTalk? What is LiviTalk? And what can I do on LiviTalk?

Accepted Answer

LiviTalk is an international platform that allows Creators, Experts, or Professionals in any field (LiviMasters) to communicate one-on-one with their community or Customers via Phone, Chat, Webcam Video, SMS, and Email for compensation, without ever exchanging their direct contact information.

Question 2

What is a LiviMaster on LiviTalk?

Accepted Answer

A LiviMaster is a content creator or independent Expert who offers Connection opportunities or expertise (free or paid) through the services available on LiviTalk.

Question 3

Why should I sign up for LiviTalk?

Accepted Answer

Signing up for LiviTalk is free and allows you to consult Experts, Professionals, or Creators securely and anonymously. If you are a LiviMaster, this allows you to monetize your time and expertise.

Question 4

How does LiviTalk work?

Accepted Answer

LiviTalk uses a “Bridge” system. When you initiate a phone call, Chat, Webcam call, SMS, or email, the Platform connects you without any exchange of phone numbers or Email addresses.

Question 5

Does LiviTalk offer other services through LiviMasters?

Accepted Answer

Yes, LiviMasters can offer services such as Video Courses, Video Conferences MasterClasses, personalized photos and videos, on-demand documents and files, as well as public content.

Question 6

Can LiviMasters offer services other than those visible on LiviTalk?

Accepted Answer

Yes, thanks to the "Payment Request" option, a LiviMaster can offer you other personalized services.

Question 7

Will LiviTalk offer other types of services in the future?

Accepted Answer

Yes, LiviTalk listens to Customers and LiviMasters and may offer new options in the future based on requests.

Question 8

What are the Video Courses on LiviTalk?

Accepted Answer

LiviMasters have the option, if they wish, to offer Video Courses—either free or paid—depending on their area of expertise; all topics can be published on LiviTalk.

Question 9

What are the MasterClass Video Conferences on LiviTalk?

Accepted Answer

LiviMasters can offer Video sessions lasting a few minutes or several hours—either for free or for a paid fee—to bring together a large number of Followers or Customers in a single session. This could be for live training, a market review, a cooking class, online courses, and much more.

Question 10

What are personalized photos and Videos on LiviTalk?

Accepted Answer

LiviMasters can offer personalized photos or Videos based on their field of activity or expertise. Customers can also make a special request if the LiviMaster has enabled this option.

Question 11

What are On Demand Documents and Files on LiviTalk?

Accepted Answer

LiviMasters can offer any type of document or file depending on their field of activity or expertise; this could include training materials, contracts, audits, and much more. Customers can also submit a special request if the LiviMaster has enabled this option.

Question 12

What is Public Content on LiviTalk?

Accepted Answer

A LiviMaster can choose to share their Photos and Videos for free, as is common on Social media, to connect with their community or keep them updated on their latest news.

Question 13

Is LiviTalk available 24/7?

Accepted Answer

Yes, the Platform is accessible at all hours. However, the availability of LiviMasters depends on their schedules.

Question 14

Is a mobile app available for customers?

Accepted Answer

No, at this time LiviTalk does not offer an iOS or Android mobile app, but this is being considered for the future.

Question 15

Are there any videos that explain how LiviTalk works?

Accepted Answer

Yes. Explanatory videos are available in your language on three pages: “How It Works” (https://livitalk.com/how-it-works) to explore the Platform, “Become a LiviMaster” (https://livitalk.com/become-livimaster) to learn how to monetize your time and expertise, and “Referral & Affiliate” (https://livitalk.com/affiliate) to explore the four affiliate programs. These pages are public and do not require you to log in.

Question 16

Before I sign up as a LiviMaster, I want to know your commission rates.

Accepted Answer

Detailed information on commissions and fees is not provided before the account is opened: it appears on your Compensation page once your LiviMaster account is created, and the general framework is outlined in the Terms of Service: https://livitalk.com/terms-and-conditions. Opening an account is free and non-binding: you can open one here https://livitalk.com/become-livimaster, review the terms that apply to you, and then decide whether or not to publish your profile.

Question 17

How can I tell if a LiviMaster is a real person and not a fake profile?

Accepted Answer

Each LiviMaster’s identity is verified and maintained by LiviTalk, even when they use a public pseudonym: no payments can be made to them without this verification. Payments and communications are handled exclusively through the Platform, which protects your contact information and ensures each transaction is properly managed. You can also view reviews left by other customers on each profile. If a LiviMaster asks you for a direct payment outside of LiviTalk, decline and report them: this is prohibited.

Question 18

How is my country of residence determined?

Accepted Answer

You provide this information during registration. In the United States and Canada, the state or province and ZIP code are also required. LiviTalk may select a different country if multiple consistent indicators suggest otherwise.

Question 19

I’ve moved—how do I update my country?

Accepted Answer

Contact Support. The correction applies to future purchases; past purchases will not be recalculated.

Question 20

My payment requires verification on my Phone—is this normal?

Accepted Answer

Yes. This is the enhanced authentication required by your bank.

Question 21

Can I pay in installments?

Accepted Answer

If deferred or installment payments are offered in your country, you enter into a separate contract with that service provider; LiviTalk is not a party to it. Any refusal is at the service provider’s discretion, based on its own criteria.

Question 22

Can I pay with cryptocurrency?

Accepted Answer

When available, use stablecoins on supported networks. The amount is denominated in U.S. dollars, and you are responsible for any network fees.

Question 23

I think the billed duration is incorrect—what should I do?

Accepted Answer

Contact Support within 7 days, explaining your reasons and providing supporting documentation. After this period, the duration is deemed accepted.

Question 24

Is LiviTalk a secure site?

Accepted Answer

The site uses an SSL certificate to encrypt all communications (HTTPS). Additionally, we follow best practices for web security, such as protection against XSS/CSRF attacks and regular vulnerability monitoring.

Question 25

Is my personal data protected?

Accepted Answer

Yes, we comply with GDPR regulations. Your data is never shared with third parties without your consent. And contact information such as Phone numbers, Email addresses, or other details is never shared between Customers and LiviMasters; connections are facilitated by our systems, which act as a bridge between the two parties.

Question 26

How does the platform combat scams or fraudulent customers?

Accepted Answer

LiviTalk uses a secure payment solution provided by one of the world’s leading and globally recognized payment providers to process all credit card payments. This allows us to guarantee transaction security through data encryption and PCI-DSS compliance. To limit fraud, our service provider incorporates tools to detect suspicious behavior (fraud attempts, stolen cards, etc.). To track every transaction, each payment is linked to a user who was verified during registration via a phone number, which reduces the risk of fraudulent anonymity.

Question 27

Where can I view LiviTalk’s Terms of Service?

Accepted Answer

The General Terms of Use and Services are available at any time on this page: https://livitalk.com/terms-and-conditions. They are also available from the website footer in all available languages. If you have any questions regarding the interpretation of a clause, please contact “Customer Support.”

Question 28

Can I report abusive behavior or a problem with a user?

Accepted Answer

Yes, simply contact “Support,” and we will initiate a process to understand the situation and find a solution.

Question 29

Is there a minimum term or Subscription commitment?

Accepted Answer

There is no minimum term or mandatory Subscription to use the Platform, whether you are a LiviMaster or a Customer. However, certain Premium Content is accessible via a Customer Subscription: - you can terminate it at any time (stop renewal), - but the period already paid for (current month/period) remains due and is neither terminable nor refundable once it has begun.

Question 30

Can I have both a Customer and a LiviMaster account?

Accepted Answer

Yes, that is possible. However, you must use two separate profiles (Customer and/or LiviMaster).

Question 31

Is it free to create an account?

Accepted Answer

Yes, registration on LiviTalk is completely free for both Customers and LiviMasters.

Question 32

Can LiviMaster see my phone number?

Accepted Answer

No, never. LiviTalk technology does not require a phone number and acts as a bridge between you and the LiviMaster. You simply click on the phone, video, or Chat mode on the website, and the LiviMaster receives the call via the LiviTalk Pro app. No personal contact information is exchanged.

Question 33

Do you have to be an adult to use LiviTalk?

Accepted Answer

Yes. Access to LiviTalk is restricted to individuals who are at least 18 years old, or who have reached the age of majority in their country of residence if that age is higher. This requirement applies to everyone: Customers, LiviMasters, and Affiliates.

Question 34

How do I create a customer account?

Accepted Answer

Click the “Sign Up” button in the top right corner of the home page. Select the “Customer” option, fill out the form with your Email, Password, and cell phone number, then validate your registration using the OTP code you receive on your cell phone.

Question 35

What does it mean to become a LiviMaster on LiviTalk?

Accepted Answer

LiviTalk is designed for content creators, freelance agents, Experts, and Professionals who want to monetize their time and expertise through secure communication tools: phone, chat, video, SMS, Email, MasterClasses, and video training. Registration is free and immediate: visit https://livitalk.com/become-livimaster to create your LiviMaster account. You are free to set your own rates, schedule, and consultation methods.

Question 36

Do I need to provide my credit card number when signing up?

Accepted Answer

No, payment is only required at the time of a Consultation or the purchase of a service offered by a LiviMaster.

Question 37

How do I edit my personal information (Email, Password, etc.)?

Accepted Answer

Log in to your account, go to the "My Profile" tab, then click "Edit My Profile." There, you can change your Email address, Password, and other personal information.

Question 38

How do I change my Customer username?

Accepted Answer

You can change your username in your account settings under “Edit My Profile.”

Question 39

What should I do if I forgot my Password?

Accepted Answer

Click "Forgot Password" during login to receive a reset link.

Question 40

How do I delete my account?

Accepted Answer

Whether you are a Customer or a LiviMaster, you can delete your account yourself: open the “Edit My Profile” tab in your account and click the “Permanently Delete My Account” link at the very bottom. Deletion is permanent and will result in the loss of your remaining credits as well as any unpaid Earnings. In accordance with the GDPR, you also have the right to access, correct, transfer, and delete your personal data: to exercise any of these rights, contact “Customer Support” via the link in the website’s footer.

Question 41

How do I unsubscribe from newsletters?

Accepted Answer

An unsubscribe link is included in every Email. You can also edit your preferences from your Account.

Question 42

Can I remain anonymous?

Accepted Answer

Yes. Your real last name or first name will never be displayed on the public site or shown to a LiviMaster, but they will appear in your personal profile. Only your username will be visible, so we encourage you to choose an username accordingly—avoiding your full name if necessary.

Question 43

How do I contact customer service or "Contact Support"?

Accepted Answer

There are two ways to contact us: via the contact form at the bottom of the site by clicking “Customer Support,” or directly through the Chat window in the bottom right corner of your screen. Our support team is available 24/7 and will respond as quickly as possible. If you leave the site, the response will be sent to you via Email at the address you provided.

Question 44

As a Customer, can I view the history of my consultations?

Accepted Answer

Yes, via the “My Consultations” page in your menu, you can view the complete history by month, by LiviMaster, and by consultation method.

Question 45

As a customer, can I view the history of my purchases of services from a LiviMaster?

Accepted Answer

Yes, via the “My Purchases” page in your menu, you can view your complete purchase history by month, by LiviMaster, and by type of service (MasterClasses, Video Courses, On-Demand Photos and Videos, On-Demand Documents and Files, Subscriptions, Communication Plans, Payment Requests, Tips given to your LiviMasters).

Question 46

As a Customer, do I need to verify my Profile?

Accepted Answer

As a customer, you are not required to verify your profile unless you become a LiviTalk Affiliate. In that case, if you wish to be paid your Affiliate Earnings, you will need to verify your identity in order to receive your earnings.

Question 47

As a customer, can I provide my company’s contact information so that it can be billed on my behalf?

Accepted Answer

Yes, simply go to the “Account Certification” section in your Customer account menu, then enter your company’s contact information so that invoices can be issued in its name.

Question 48

How do I contact a LiviMaster?

Accepted Answer

Go to the profile of the LiviMaster of your choice and click on the communication method you prefer (Call, Chat, Video, SMS, or Email) from among those they have enabled.

Question 49

How does a consultation work?

Accepted Answer

Once the communication method is initiated (Phone, Chat, Webcam-Video), our system connects you anonymously. The time or Plan charge begins as soon as the connection is established with the LiviMaster.

Question 50

How do I consult a LiviMaster by Phone?

Accepted Answer

Click on the phone icon visible on your LiviMaster’s Profile. Our system will call your phone number, then the LiviMaster’s phone number, and connect you. Your phone number remains hidden.

Question 51

How do I consult a LiviMaster via Chat?

Accepted Answer

Click on the Chat icon visible on your LiviMaster’s Profile. A secure chat window will open. You can chat in real time with the LiviMaster.

Question 52

How do I consult a LiviMaster via Video or Video Conference?

Accepted Answer

Click on the "Video" icon to access a Visio interface for Connection with your LiviMaster.

Question 53

How do I consult a LiviMaster via SMS?

Accepted Answer

You purchase an SMS plan on the LiviMaster’s profile. You can then send them text messages, audio clips, Videos, or photos via the LiviTalk SMS interface, which uses a secure Synapse Matrix (Element X) bridge. Your contact information (Phone number, Telegram and WhatsApp usernames, etc.) is never shared with the LiviMaster: the exchange remains completely anonymous.

Question 54

How do I consult a LiviMaster via Email?

Accepted Answer

You write your question and pay the set rate. The LiviMaster will respond within the timeframe listed on their Profile before you validate an Email Consultation—choosing from 6 hours, 12 hours, 24 hours, or 48 hours, at the LiviMaster’s discretion.

Question 55

Can I consult a LiviMaster immediately?

Accepted Answer

Yes, if the LiviMaster communication icon is blue (Available). If it is orange, it is already in Consultation. If it is gray, it is offline.

Question 56

What should I do if LiviMaster is busy?

Accepted Answer

You can wait, set up an availability alert, or check for another available LiviMaster. When a LiviMaster is already on a call, their Telephone, Video, and Chat modes automatically turn gray to prevent a second simultaneous call, and an orange “Busy” icon appears below those modes. The SMS and Email modes remain active: the LiviMaster can respond to them later, after the current consultation is complete.

Question 57

Can we schedule a consultation for later?

Accepted Answer

Yes, you can request an appointment with your LiviMaster, who will confirm or decline the selected time slot or may suggest other dates and times. If the Telephone, Video, Chat, or SMS options are disabled, you’ll find the “Schedule an Appointment” or “View Calendar” buttons below those options.

Question 58

How do I contact a LiviMaster I’ve already consulted?

Accepted Answer

You can find your previous contacts in your history and resume a Consultation, or via your Favorites if it’s listed there.

Question 59

Can I chat with a LiviMaster for free?

Accepted Answer

Yes, some LiviMasters are willing to answer your initial questions for free via the "5 Free Minutes" option if it is enabled on their Profile.

Question 60

How do I ask a free question?

Accepted Answer

LiviMasters may choose to enable the "Private Message" feature, which is free but does not obligate the LiviMaster to respond via this method.

Question 61

Can I send documents or files to my LiviMaster?

Accepted Answer

Yes, during consultations via Email, Chat, or SMS, you can send files in photo, Video, or document formats.

Question 62

How long does a consultation last?

Accepted Answer

The duration depends on your available balance and the LiviMaster’s per-minute rate, or on the duration of the Plan you purchased; each LiviMaster is free to set their own rates.

Question 63

How do I know if a LiviMaster is available?

Accepted Answer

When the Phone, Chat, Video, SMS, or Email icons are blue, it means that the LiviMaster is available via those channels. Similarly, an "Available," "Unavailable," or "Busy" indicator is displayed on each Profile. If a communication channel is grayed out, it means that the LiviMaster is not available via that channel.

Question 64

My LiviMaster isn’t responding, what should I do?

Accepted Answer

You will not be charged if the consultation has not started. Try restarting your consultation or contacting another LiviMaster.

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